Root Cause - Overview

This step involves identifying the underlying causes behind the priority performance challenges identified during data analysis.

Root causes are statements that describe the deepest underlying cause, or causes, of performance challenges and they become the focus of major improvement strategies.

In general, the process for determining root causes can be thought of as a funnel, starting with the broadest thinking possible about causes related to each prioritized performance challenge and systematically narrowing and deepening the collective understanding until the team arrives at a root cause.

Refer to the UIP Handbook for further detail in Section III: Narrative on Data Analysis and Root Cause Identification.

For tools and resources related to root cause, visit the "Root Cause: Tools" page (also accessible through the left-hand navigation menu).  This page includes downloadable documents and examples to assist planning teams through the UIP process.